Frequently Asked Questions

You'll receive a tracking link by email as soon as your order ships.

Get in touch as soon as possible after ordering — we can usually amend orders that haven't yet shipped.

Standard UK delivery takes 2–4 working days. See our full Shipping page for Northern Ireland, Republic of Ireland, and international details.

International shipping is coming soon — see our Shipping page for the latest.

Unopened, unused products can be returned within 14 days. See our full Returns page for details.

Applicators can't be accepted for return once opened, for hygiene reasons.

Medium suits first-time tanners and fair-to-medium skin tones; Dark suits medium-to-olive tones; Ultra Dark suits those wanting maximum depth.

Yes — every product in our range is 100% vegan and cruelty-free.

Exfoliate 24 hours before, apply with our tanning mitt in circular motions, and avoid water for 6–8 hours. See our full How To Apply guide.

Wait at least 6–8 hours before showering, and get dressed once the product is dry to the touch.

DHA is the active ingredient in all self-tanners, reacting with your skin's outer layer to create colour — it's dermatologically approved and industry-standard.

Yes — every RBF formula leaves both out entirely.

Yes — our formulas are developed through years of real experience with sensitive and reactive skin.

Every RBF formula is designed with reactive skin in mind from the start. We still recommend a patch test if you have a known sensitivity.

Visit our Become a Stockist page and submit an application — we personally review every enquiry.

Yes — every product includes a retail-ready scannable barcode.

No — guest checkout is available, but creating an account lets you track orders and reorder faster.

Use the "Forgot password" link on the account login page to reset it via email.

We accept all major cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

Yes — all payments are processed securely through Shopify's encrypted checkout.