Shipping policy

Shipping & Refund Policy

Last Updated: 2 August 2026

At RBF Cosmetics, we want you to shop with confidence. This Shipping & Refund Policy explains how we process orders, deliver products, and handle returns and refunds.

Shipping Policy

Order Processing

Orders are processed Monday to Friday between 9:00 AM and 5:00 PM (UK time).

Orders placed outside these hours, on weekends, or during UK public holidays will be processed on the next available working day.

While we aim to dispatch orders as quickly as possible, processing times may occasionally be extended during busy periods, promotional events, or public holidays.

Shipping Methods

We use trusted delivery partners including:

  • Royal Mail

  • DPD

  • An Post (Republic of Ireland)

The courier selected for your order will depend on factors including:

  • Delivery destination

  • Parcel size and weight

  • Order value

  • Service availability

Where possible, tracking information will be provided once your order has been dispatched.

Shipping Costs

United Kingdom

  • Free Standard Delivery on orders over £100 GBP.

  • Orders below this threshold will incur the shipping charge displayed at checkout.

Republic of Ireland

Shipping charges will be calculated during checkout based on your delivery location.

Delivery Times

Estimated delivery times are provided as guidance only.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Peak seasonal demand

  • Customs or cross-border processing (where applicable)

  • Public holidays

Once an order has been dispatched, delivery times are outside our direct control.

Incorrect Delivery Information

Please ensure your delivery address is accurate before placing your order.

RBF Cosmetics cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be re-dispatched.

Lost or Delayed Parcels

If you believe your parcel has been lost or significantly delayed, please contact us as soon as possible at:

hello@rbfcosmetics.co.uk

We will work with the courier to investigate and keep you updated throughout the process.

Refund Policy

We hope you love your RBF Cosmetics products. However, if you change your mind, we're here to help.

14-Day Refund Guarantee

You may request a refund within 14 days of receiving your order, provided that:

  • The product is unused

  • The product remains unopened

  • The original hygiene seal is fully intact

  • The product is returned in its original condition and packaging

Due to hygiene and cosmetic safety regulations, we are unable to accept returns of products that have been opened, used, or had their protective seal removed unless the item is faulty.

How to Request a Return

Before returning any item, please contact our support team:

Email: hello@rbfcosmetics.co.uk

Please include:

  • Your order number

  • Your full name

  • The reason for your return

We will provide return instructions where applicable.

Return Shipping Costs

Unless the product is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning unwanted items.

We recommend using a tracked postal service, as we cannot issue refunds for returns that fail to reach us.

Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Where possible, include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and packaging

Once assessed, we will arrange an appropriate resolution which may include:

  • A replacement

  • A refund

  • An exchange

depending on the circumstances.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow 5–10 working days for your bank or payment provider to process the refund after it has been authorised.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened cosmetic products

  • Used products

  • Products with broken or removed safety seals

  • Gift cards (where applicable)

  • Clearance or final sale items (unless faulty)

This does not affect your statutory consumer rights.

VAT

RBF Cosmetics is VAT registered.

Where applicable, VAT will be charged and displayed during checkout in accordance with UK tax legislation.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us.

RBF Cosmetics

Company Number: NI729641

Email: hello@rbfcosmetics.co.uk