Shipping policy

Shipping & Delivery Policy

Last Updated: 2 July 2026

Thank you for shopping with RBF Cosmetics Ltd. We are committed to ensuring your order is processed promptly and delivered safely.

Company Information

RBF Cosmetics Ltd
Company Number: NI729641
Registered in Northern Ireland, United Kingdom.

Order Processing

Orders are processed Monday to Friday (excluding UK public holidays).

Orders placed before our daily dispatch cut-off may be processed on the same working day where possible. Orders placed after this time, at weekends, or on public holidays, will be processed on the next working day.

During busy periods, including promotional events, product launches, Black Friday, Christmas and other seasonal periods, processing times may be slightly longer than usual. We appreciate your patience during these times.

United Kingdom Delivery

We deliver throughout England, Scotland, Wales and Northern Ireland.

Standard Delivery

  • £4.95

  • FREE on orders over £50

  • Estimated delivery: 3–5 working days

Orders are shipped using Royal Mail Tracked or DPD, depending on the size, weight and destination of your order. We will always select the most suitable delivery service to ensure your parcel arrives safely and efficiently.

Republic of Ireland Delivery

Standard Delivery

  • €3.50

  • FREE on orders over €55

  • Estimated delivery: 2–3 working days

Orders to the Republic of Ireland are dispatched using DPD or another trusted delivery partner where appropriate.

During exceptionally busy periods, delivery may take up to 5 working days.

International Delivery

We offer international shipping to selected destinations.

Delivery times vary depending on the destination country and local customs procedures.

Please note:

  • Delivery estimates are provided as a guide only.

  • Customers are responsible for any customs duties, import taxes or local charges that may apply.

  • We cannot accept responsibility for delays caused by customs clearance, courier disruptions, severe weather, industrial action or other circumstances outside of our reasonable control.

Delivery Information

Please ensure your delivery address is accurate before completing your order.

Once an order has been dispatched, we may be unable to amend the delivery address.

If a parcel is returned to us due to an incorrect address, unsuccessful delivery attempts or failure to collect the parcel, additional shipping charges may be required before the order can be resent.

Lost or Delayed Deliveries

While the vast majority of orders arrive within the estimated delivery timeframe, occasional delays can occur.

If your order has not arrived within the expected delivery period, please contact our Customer Support team. We will work with the courier to investigate the shipment and keep you informed throughout the process.

Damaged Deliveries

If your parcel arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photographs of the outer packaging

  • Photographs of any damaged products

  • A brief description of the issue

We will assess the claim and, where appropriate, arrange a replacement or refund in accordance with your statutory consumer rights.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: hello@rbfcosmetics.co.uk

We aim to respond to all enquiries as quickly as possible during our normal business hours.