Returns & Refund Policy
Last Updated: 3 August 2026
At RBF Cosmetics, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
1. Our 14-Day Return Guarantee
You may return eligible items within 14 days of receiving your order for a refund, provided that:
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The product is unopened.
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The product remains sealed with any tamper-evident seals intact.
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The product has not been used.
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The product is returned in its original packaging.
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The product is in a resalable condition.
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
Due to hygiene and consumer safety regulations, we are unable to accept returns or offer refunds on:
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Opened cosmetic products.
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Products with broken or removed safety seals.
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Products that have been used or partially used.
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Gift cards.
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Clearance or sale items (unless faulty).
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Personal care products where hygiene has been compromised.
This does not affect your statutory rights if an item is faulty or not as described.
3. Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
Once reviewed, we may offer:
If we ask you to return the faulty item, we will provide instructions and, where applicable, reimburse reasonable return postage costs.
4. How to Start a Return
To request a return, please contact us before sending your item.
Email: hello@rbfcosmetics.co.uk
Please include:
If your return is approved, we'll provide return instructions.
Items returned without prior contact may experience delays in processing.
5. Return Shipping
Unless the item is faulty, damaged or incorrectly supplied, customers are responsible for the cost of returning their order.
We recommend using a tracked delivery service, as we cannot be responsible for returned parcels lost in transit.
6. Refund Processing
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow:
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Up to 5 working days for us to inspect and process your return.
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Additional time for your bank or payment provider to complete the transaction, which may vary depending on the payment method used.
Original shipping charges are non-refundable unless the return is due to our error or the product is faulty.
7. Exchanges
We do not currently offer direct exchanges.
If you'd like a different product, please return your eligible item for a refund (subject to this policy) and place a new order through our website.
8. Allergic Reactions & Skin Sensitivity
As every person's skin is unique, we strongly recommend carrying out a patch test before using any cosmetic or tanning product.
If you experience irritation after opening or using a product, unfortunately we cannot offer a refund solely on the basis of an allergic reaction, unless the product is proven to be faulty or does not comply with applicable consumer law.
This does not affect your statutory rights.
9. Consumer Rights
Nothing in this Returns & Refund Policy limits or excludes your rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
If goods are faulty, not as described or unfit for purpose, you may have additional legal rights beyond this voluntary 14-day return guarantee.
10. VAT
RBF Cosmetics is VAT Registered. Where applicable, VAT is included in the prices displayed on our website and shown at checkout.
Refunds will include any VAT paid on the refunded items where applicable.
11. Contact Us
If you have any questions about returns or refunds, please contact us.
RBF Cosmetics
Company Number: NI729641
Email: hello@rbfcosmetics.co.uk
