Privacy policy

Privacy Policy

Effective Date: 2 August 2026

R.B.F Cosmetics ("RBF Cosmetics", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from our website.

1. Who We Are

Business Name: R.B.F Cosmetics

Company Number: NI729641

Registered in: Northern Ireland, United Kingdom

Email: hello@rbfcosmetics.co.uk

Throughout this Privacy Policy, references to "we", "our", and "us" refer to R.B.F Cosmetics.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

Order Information

  • Products purchased

  • Order history

  • Payment status

  • Delivery information

We do not store your full payment card information. Payments are securely processed by our payment providers.

Technical Information

When visiting our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage

  • Cookies and analytics information

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Communicate about your order

  • Process refunds where applicable

  • Prevent fraud

  • Improve our website

  • Send marketing emails where you have given consent

  • Comply with legal and tax obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal information because:

  • It is necessary to fulfil your order.

  • It is necessary to comply with legal obligations.

  • It is in our legitimate business interests.

  • You have provided consent (for marketing communications).

5. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

  • Shopify (our ecommerce platform)

  • Payment providers

  • Delivery and courier companies

  • Accounting providers

  • Email marketing providers

  • Website analytics providers

  • Government authorities where legally required

We never sell your personal information to third parties.

6. International Transfers

Some of our service providers may process information outside the United Kingdom or European Economic Area.

Where this occurs, appropriate safeguards are in place to protect your personal information in accordance with UK GDPR.

7. Data Retention

We keep personal information only for as long as necessary to:

  • Complete your order

  • Provide customer support

  • Meet accounting and tax requirements

  • Resolve disputes

  • Comply with legal obligations

When your information is no longer required, it is securely deleted or anonymised.

8. Marketing Communications

If you choose to receive marketing communications, we may occasionally send you:

  • Product launches

  • Exclusive offers

  • Promotions

  • Company news

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.

9. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep your shopping basket active

  • Analyse website traffic

  • Improve website performance

  • Deliver relevant advertising

You can control or disable cookies through your browser settings, although some parts of our website may not function correctly.

10. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to certain processing

  • Request transfer of your information

  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us at:

hello@rbfcosmetics.co.uk

11. Security

We take appropriate technical and organisational measures to protect your information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

While no online service can guarantee absolute security, we work with trusted providers and follow industry best practices to safeguard your data.

12. Third-Party Services

Our website may contain links to third-party websites or use third-party services.

These providers have their own privacy policies, and we are not responsible for their privacy practices.

13. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

14. Your Purchases

For customer convenience:

  • We offer free UK shipping on orders over £50 GBP.

  • We may charge VAT where applicable, as R.B.F Cosmetics is VAT registered.

  • We offer a 14-Day Refund Guarantee on products that remain unopened, unused and in their original sealed condition. Full details can be found in our Refund Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or our services.

The latest version will always be published on this page with the updated effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

R.B.F Cosmetics

Company Number: NI729641

Email: hello@rbfcosmetics.co.uk