Returns Policy

Simple, Fair Returns

Unopened, unused products can be returned within 14 days of delivery.

Just get in touch — no complicated forms or portals.

What is your returns policy?

Unopened, unused products can be returned within 14 days of delivery for a full refund.

Can I return an opened tanning mitt or applicator?

For hygiene reasons, applicators can't be accepted for return once opened.

How do I start a return?

Contact our team via the Contact page with your order number and we'll guide you through the next steps.

How long do refunds take?

Refunds are processed as soon as we receive your returned item, typically within 5–10 working days depending on your bank.

What if I received the wrong item or a damaged product?

Get in touch straight away — we'll sort out a replacement or refund at no cost to you.

What if I'm not sure which shade to choose next?

Reach out to our team — we're always happy to help you find a better-suited shade.